Due to hygiene and safety regulations, opened skincare products are strictly non-refundable and non-exchangeable unless confirmed defective.

 

If a product arrives damaged, defective, or incorrect, customers must notify us in writing within two (2) days of confirmed delivery.

 

Notification must include:

•Order number

•Clear photographic evidence

•Description of the issue

 

Failure to report any issue within two (2) days of delivery will result in the claim being declined.

 

Approved claims may qualify for a replacement or refund at our discretion.

 

 

 

6. Courier Liability

 

Once an order has been dispatched and handed over to the courier service, the risk of loss or delay passes to the customer.

 

We are not responsible for:

•Courier delays

•Incorrect delivery addresses provided by the customer

•Failed delivery attempts

•Theft after confirmed delivery

•Damage occurring after confirmed delivery

 

If a parcel arrives visibly damaged, customers must:

•Note the damage with the courier upon delivery (if applicable)

•Report the issue within two (2) days as outlined above

 

Claims submitted outside of this timeframe will not be processed.

 

 

 

7. Sale & Promotional Items

 

Any sale items are strictly non-refundable and non-exchangeable unless defective upon delivery and reported within two (2) days.

 

No price adjustments will be made for prior purchases if items are later discounted.

 

 

 

8. Limitation of Liability

 

To the fullest extent permitted by law, TRUE GLOW BEAUTY shall not be held liable for:

•Misuse of the product

•Use contrary to instructions

•Failure to patch test

•Individual skin reactions

•Indirect, incidental, or consequential damages arising from product use

 

Our total liability shall not exceed the purchase price of the product.

 

 

 

9. Intellectual Property

 

All branding, product names, formulations, images, text, graphics, and content are the intellectual property of TRUE GLOW BEAUTY.

 

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.